Chaac Technologies (“we”, “our”, or “us”) is committed to protecting the privacy of users (“you”, “your”) of our VR application (“the App”) distributed through the Meta Quest Store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
1. Information We Collect
We may collect and process the following types of data:
1.1. Personal Information
We do not collect personally identifiable information (PII) unless voluntarily provided (e.g., via support requests or account systems). This may include:
- Name
- Email address
- Organization affiliation
1.2. Device and Usage Data
To improve user experience and maintain security, we may collect:
- VR headset device model and OS version
- App usage statistics (e.g., time spent, features used)
- Performance data (e.g., crashes, bugs)
- General geolocation (e.g., country or region)
1.3. Interaction Data
If your experience includes multiplayer, training progress, or feedback features, we may collect:
- Session activity and timestamps
- User-generated content (e.g., annotations or logs)
- Voice or text communication (only where explicitly stated and consented)
We do not collect facial, eye, or biometric tracking data unless explicitly disclosed and consented in a specific use-case scenario.
2. How We Use Your Information
We use collected information to:
- Provide and maintain the App
- Improve functionality and user experience
- Respond to technical support requests
- Monitor usage for quality assurance and product development
- Ensure security and prevent abuse
3. Sharing of Information
We do not sell, rent, or trade your personal data. We may share your information with:
- Service Providers: Hosting, analytics, or backend processing
- Regulatory or Legal Authorities: When required by law
- Business Transfers: In case of merger, acquisition, or asset transfer
All data sharing is conducted with appropriate data protection agreements in place.
4. Data Retention
We retain information only as long as necessary for the purposes stated in this policy or as required by applicable law. Usage data may be anonymized and retained for research or product development.
5. User Rights
You have the right to:
- Request access to the data we hold about you
- Request correction or deletion of your data
- Withdraw consent where applicable
To exercise your rights, contact us at support@chaac.tech.
6. Security
We implement industry-standard safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.
7. Children’s Privacy
Our App is not directed toward children under 13 (or equivalent age in your jurisdiction). We do not knowingly collect personal data from children without verifiable parental consent.
8. International Users
Your data may be processed and stored in countries other than your own. By using the App, you consent to such transfer, processing, and storage in accordance with this policy.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal obligations. We encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or complaints, contact:
Chaac Technologies
Email: support@chaac.tech
Website: https://chaac.tech