The advent of the Covid-19 health crisis and its vast global impact on business has rendered many traditional working methods utterly obsolete.
Concepts like working in confined offices and shopping in physical locations have ceased to be relevant in the new normal.
Giving this radical change in how we live our lives, it is unsurprising that companies have had to adapt and transform rapidly. The current health crisis is now a primary driver of a significant digital shift.
While some companies have embraced this digital shift, others are still behind the curve and must now rush to adapt or risk being swallowed up by the impact of Covid-19 on the economy.
While Covid-19 is the catalyst for this sudden digital shift, the effects of such a transformation will continue well beyond the current health crisis.
Businesses’ success or failure during this transitional time will define not only their “new normal” but also their future.
A successful digital shift can be broken down into three principal elements:
- Change management
Throughout this article, we will demonstrate these elements, and their connected benefits, through the use of a specific use case: data collection methods in the field.
The old way of collecting data with paper forms is slowed down by government restrictions of social distancing which therefore has forced businesses into rapid digitization.
Digital technologies, like cloud computing and videoconferencing, have become an integral part of current business infrastructure.
Field data collection applications are an excellent example of this trend. The use of pen and paper field forms has gone from just time-consuming and error-prone to a potential viral vector because it involves going back and forth to the office to share the data and meet with people in charge of the data transcription in the database.
Those data collection companies who have switched to mobile data collection using a field data collection app are already reaping the benefits.
Lowered costs, increased data accuracy, and reduced physical contact levels between employees are giving companies that have embraced the digital shift a significant competitive edge and a safer workplace.
With the new normal significantly reducing opportunities for physical encounters, the need for digital collaboration between teams has never been more critical.
Successful companies will find digital collaboration mechanisms that increase overall efficiency. Redesign the working method used during field operations will be a crucial subject of transformation.
Survey data collection is often a siloed activity, reducing opportunities for collaboration.
The use of a data collection app allows employees to collect and share data without the need for physical interaction. In conclusion, a data collection tool increases collaboration within a team.
Change Management after the digital shift
As critical as a rapid digital shift is to a business’s chances of survival post-Covid-19, a disorderly technological change without a logical roadmap is a recipe for disaster.
Rather than a piecemeal approach, integrating the right technologies at the right time is the key to optimizing a business’s operations at all levels, including:
- The data collector in the field – more efficient and exposed to less risk
- Field team supervisor – able to access up to the real time data
- Management – empowered by accurate data to make better decisions faster
Specific digital forms are created with a mobile form builder then filled with a mobile forms app.
This might seem like a small change, but standardized forms are more accessible and easier to analyze, while the use of data collection apps is safer and more efficient because the data flow is automated which avoids any human interaction during the process.
By embracing digitization, enhancing collaboration, and implementing targeted change management, companies can turn the obstacles of the new normal into opportunities for success in the future.