How to collect and document customer feedback

The success of your business depends on your ability to meet customer needs. This requires a clear understanding of behaviours and trends within your business sector, as well as feedback from the individuals you serve. That’s why it is essential to collect and document customer feedback.

Feedback helps highlight your company’s strengths and weaknesses. It gives you a clear understanding of how customers feel about the products and services you offer, as well as their overall experience with your brand. It helps you make informed business decisions that support the retention of existing customers and equally important, the acquisition of new ones. 

There are several ways to acquire customer feedback. Before you begin, though, you need to be clear about your goals.

  • Are you looking for insight into how your products and services are currently being used?
  • Are you planning to reorient your products?
  • Are you considering the development of new products?

Once you’ve defined your purpose, you can craft the questions that will get you the answers you seek. Here are five ways to gather customer feedback.

1. Online surveys

Online surveys are one of the simplest ways to gather customer feedback at a low cost. There are many survey tools available. Survey Monkey, Typeform, Google Forms, and Zoho Survey are just a few of the top contenders.

Once you’ve created your survey, you can email your customers an invitation to complete it. To broaden your reach, you can also include a survey link on your website.

The beauty of online surveys is that they automatically collect responses in “real time.” This means you have access to feedback as soon as it is submitted.

2. Feedback forms

Inserting a comment box at the bottom of a website page is an easy way to gather insight without expending much effort. You can also create a feedback form and include a button on your website inviting customers to leave comments.

When using this method, however, it’s important to consider the user experience. You’ll want to make sure that your request for feedback isn’t hindering navigation of your site. If it feels invasive, it may annoy customers, which could influence the quality of feedback you receive. Worse, it could cost you a customer.

3. Social networks

Social networks are a great feedback tool as they’re designed specifically for engagement. People use them to share their opinions and express their feelings about products, services, and life experiences. Connect with your customers in a social environment and they’re far more likely to be in a ‘sharing’ mood.

Many social networks have built-in survey tools that enable you to collect valuable information. You can also use auto responders, direct messaging, and stories to open up a dialogue about your products and services.

Furthermore, you can monitor social channels for unsolicited feedback, although this can be a time-consuming endeavour.

4. Live chat software

Live chat software comes with many benefits, including convenience, speed, and cost-effectiveness. By asking the right questions before a chat begins, you can direct customers to the right department immediately, which improves satisfaction. You can also use pre-chat surveys to gather useful feedback.

Best of all, post-chat surveys (often underused) allow you to determine whether or not you were able to satisfy your customer’s needs.

5. Customer calls

Calling customers is by far the best means of obtaining feedback. When well executed, it can generate the best responses. Why? Because it shows your customers they’re worth your time, which in turn makes them feel valued.

Of course, you need to be mindful of when you call. Nobody wants to be disturbed first thing in the morning or last thing at night – especially by a customer service representative.

Coral Collect offers highly efficient and effective data collection tools to support you in this regard.

How to use the feedback you gather.

Feedback is invaluable to your brand and your ability to remain competitive.

Use customer comments to guide future product development. Deepen relationships with happy customers and turn them into advocates. Feature positive comments on your website as testimonials and help turn visitors into valuable customers.The benefits of gathering feedback are endless. For help gathering the data you need to better understand your customers and manage that data efficiently, reach out to Coral Collect. We’re here to help.

Data collection in the field: taking human factors into account

Technology has been an important framework in field service organizations for many years. In the drive towards Industry 4.0 we’re seeing the increasing use of drones, smart devices and sensors to collect field data for back-office reporting. Data collection in the field remains the main driver of operational excellence. Yet with all the technology at their fingertips, field technicians and inspectors are ultimately responsible for the quality and integrity of the data they collect.

This is why it is imperative that the data collection workflow in the field be as efficient as possible so that field staff can work in the best conditions.

We will discuss the main human challenges that technicians and inspectors may face when collecting data in the field and how mobile data collection facilitates some of these challenges.

What is field data collection?

Field data collection is a project performed by an individual or group of individuals in a chosen physical location using approved data collection methods and tools.

Often the data is captured with a field data collection software.

There are many reasons for collecting data in the field. Inspect urban infrastructures to know their condition, obtain information on residents during door-to-door visits, assess the extent of damage during an environmental emergency.

The data relating to the project are important, however, we must not forget to put those who collect them in the best conditions.

The challenges of field data collection

Collecting data in the field involves lots of moving pieces and its fair share of logistical challenges. The field is by nature an uncontrolled environment, and many conditions are outside of the control of technicians and inspectors. Some challenges they need to think about include:

  • Transportation: how to travel to and from the service location. Another point to consider is the nature of the environment being surveyed (eg. rugged terrain, water courses), potential dangers such as wild animals, and access to medical assistance in the case of emergencies. A mobile data collection tool equipped with a GIS app helps technicians and inspectors plan their journeys, to locate nearby services and it provides offline data collection capabilities in the event internet access becomes unavailable.
  • Weather: It’s critical technicians and inspectors take accurate measurements in all weather (rain, sun, intense heat, cold, etc.) to ensure the quality of the data and their own well-being. The use of tablets with the appropriate protections and accessories (cases, batteries) is essential to avoid breakage and power cuts. Technicians must provide for themselves, adequate clothing and footwear, sufficient water and food, as well as a first aid kit.
  • Fatigue: technicians and inspectors may be on their feet for hours at a time. As fatigue creeps in, errors in data collection occur more frequently. Easy to use mobile form apps and field survey apps make the job easier.

Collecting data in the field is a difficult task to accomplish, even under the best conditions. Fortunately, the use of data collection applications has many advantages:

  • They minimize data entry and duplication errors, reducing unnecessary time spent in the field.
  • They allow the optimal route to be drawn without unnecessarily prolonging the time spent outdoors in sometimes unfavorable conditions.
  • Mobile forms are easy to use and capture data with more precision and standardization. No need to take out a pencil, and spend time writing on a piece of paper in the sun, wind or snow. Digital forms are completed with just a few clicks and at the same time reduce the time spent in the field.
  • Field survey and inspection applications are not limited to text. They also capture other types of data such as images and GPS coordinates. Thus, there is no need to carry additional equipment such as cameras or portable GPS devices.
  • Data is stored in the cloud for real-time access and analysis. This way, employees don’t have to return to the office after a long day at work since they can transfer data directly from the field.

There are many critical factors to keep in mind when conducting a field data collection operation. Many of these are beyond the control of field technicians and inspectors. Mobile devices equipped with field data collection app make their work easier and contribute to their safety.

Trace a course in the field and make it available to data collectors

When you send teams into the field to collect data, it’s important to trace a course to increase their efficiency while working. This way, teams won’t waste time orientating themselves during field work and can fully concentrate on their data collection tasks.

There are a number of data collection apps out there, some good and others not so good, but not all of them feature course tracing functionality like Coral Collect. In this article we will show you how to use the Coral Collect data collection app to plot a data collection course for your teams in the field.

Some of the Coral Collect app’s features

  • Can be used to fill out digital forms during data collection work in the field
  • Can geolocate data collected by means of the app’s integrated GPS functionality
  • The app also integrates a cartographic interface, which is necessary to find one’s way in the field
  • Can be used to import external data layers and display them on the app’s integrated map interface
  • The Coral Collect app also features the GeoJson.io tool, by means of which you can plot the itinerary of each of your teams on a map

How to get Coral Collect 

1.   Create an account on the Coral Collect website

If you haven’t already, the first step is simply to head over to the Coral Collect website and create an account: https://coral.chaac.tech/

2.   Plot your route

Plotting your route is simple and can be achieved by simply following these steps:

  • Go to “Geojson.io”
  • Select the “line” button
  • Draw a line on the map which represents the route of your field team
  • Save the route in GeoJSON format

3.   Import and view your routes in the Coral Collect app

In the Coral Collect dashboard, follow these steps:

  • Click on “Data layer”
  • Import the data layer you just created

Open the Coral Collect app, and follow these steps:

  • Press the red menu button
  • In the menu, click on data layer
  • Click on the ‘cloud’ button next to your data layer
  • Choose the color of your route
  • Check the box next to your data layer

If you return to the map, your route will appear. By following these steps, you can create as many routes as you want and assign a different route to each of your teams.

For more questions about route plotting, or any of the Coral Collect app’s other features, feel free to make an appointment with the Coral Collect team at any time.

You can also check out the Coral Collect intro video.

How automation is helping energy and utility companies optimize data

Managing an organization’s infrastructure, client information, billings, customer service, and other essentials demands a huge investment. This is especially true for energy and utility companies.

If you’re in the energy and utility sector, you likely have tens of thousands if not millions of customers to please. To satisfy these customers, you need to constantly:

  • Monitor the condition of your infrastructures
  • Gather customer information
  • Analyze field data
  • Be ready to respond instantly in the event your network goes down.

You’re also subject to numerous compliance requirements.

“Amidst a highly regulated environment, where ethics, governance, and risk management are top priorities, energy and utility organizations are under increased scrutiny.”

Source: 7 Top Trends in Energy and Utility Compliance, May 17, 2020

As a result, you need to document your operations meticulously – and such operations require a huge amount of data.

Some energy and utility companies continue to process data the old school way. Many, however, are now recognizing the costs associated with managing data manually and they’re turning to automation.

Automation benefits energy and utility companies on many levels.

In addition to improving your operational efficiencies, integrating data digitally drives your operating costs down. It also saves your employees time so that they can focus on finding innovative ways to optimize the delivery of your resources and maintain a high level of customer service.

The advantage of digital data collection methods extends beyond the gathering and management of customer information. Mobile data collection forms, for example, allow utility workers to collect georeferenced information from the field. Such information can then be shared with head office and remote teams in real time.

This helps to:

Manual data management is cumbersome.

To understand this, compare the following two scenarios:

1. Manual: Utility workers use paper to collect data in the field. At the end of each workday, they return to the office and manually enter that same data into the company database.

2. Automation: Utility workers use mobile devices to collect data in the field. That data is instantly synchronized with the company database and accessible in real time. Plus, it can easily be integrated into and overlaid onto existing data for scalable trend analysis.

Mobile data collection applications and other data collection tools can help you better organize your data collection operations in the field. Plus, they improve data flow, increase the reliability of data collected, and help you operate your network with greater efficiency.

Automated processes also help you:

  • Meet regulatory requirements
  • Streamline your operations
  • Gain real-time access to data that delivers valuable insights that manual data collection processes are unlikely catch

Such insights help you better serve your customers, manage the safety of your equipment, and gain a competitive edge.

Want to optimize your company’s field data collection methods?

Consider a mobile forms application like Coral Collect. Using a mobile form builder, your field operations managers can deploy custom-create forms to your teams in the field. These forms can be used to collect all kinds of geotagged data, including photos, with or without an internet connection.

Using an offline data collection method means your field workers no longer have to drive back to your office and manually transcribe data. This is good news for those who have already put in a hard day’s work. What’s more, it’s great news for your company’s profit margins.

Are you ready to leave cumbersome manual data collection processes behind? If so, empower your fieldworkers, salesforce, and other employees to manage data more efficiently. Explore how Coral Collect’s data collection tools can support your energy or utility business.

7 Ways to improve communication in the workplace

Like any team, your employees are most effective when they feel trusted, respected and supported by colleagues from all levels within your organization. They also deliver their best work when their roles are well defined, and they have a clear understanding of what’s expected of them.
None of the above is possible without open communication.

Communication is fundamental to the success of any business. It creates a happier, more collaborative work environment. This, in turn, promotes greater employee engagement, productivity, and effectiveness.

Poor communication, on the other hand, leads to confusion and frustration. This not only impacts the way your employees relate to one another; it impacts the way they relate to your customers. The bottom line is this:

Good communication is good for business.

With that in mind, here are some tips and tools to help you improve communication in your workplace.

1. Get to know your employees.

Business doesn’t have to be all business. Employees are more motivated when working in a sociable environment.

When you take the time to get to know them personally, you’re better able to supervise and support them professionally. You discover their strengths and weaknesses, likes and dislikes, all which help you optimize their skills and interests.

Don’t hesitate to ask someone how their weekend was or ask after their partner, ideally by name. Find common, non-work-related interests you can chat about. Also, consider spending time with your coworkers outside your work environment. This can lead to more open, honest communication.

2. Connect with individuals regularly.

Scheduling one-on-one meetings gives employees an opportunity to express themselves in a private setting, free of judgement from others.

Encourage them to share ideas, voice any concerns, and discuss current priorities. You can also use this time to establish goals and ensure they have the time and resources they need to achieve them.

3. Schedule weekly team meetings.

Weekly meetings are a great way to encourage collaboration among team members. Invite individuals to share their goals for the week, present any challenges they may be facing, and communicate what, if any, support they may need from others to meet their goals.

Be sure to set aside some time for questions. Also, use the opportunity to share company news, project updates, and wins. Above all, these meetings should be a positive experience. If someone raises a contentious issue, acknowledge them and suggest picking the conversation up in a separate meeting.

4. Ask your employees for their opinion.

No two minds are alike so ask your team for feedback on your ideas. This will help them feel integral to your team while also bringing new and potentially valuable perspectives to the table.

For employee input on sensitive matters, consider creating a suggestion box. This will give your team the ability to submit comments anonymously.

5. Nurture a team spirit.

Nobody wants to work in an oppressive environment. We all thrive better in one that makes us feel valued and appreciated. Team spirit promotes engagement, inspires productivity, encourages employees to speak more positively about your organization, and decreases employee turnaround.

Create opportunities for your employees to get to know one another better – both personally and professionally. This will promote respect between team members, a stronger sense of camaraderie, and the team spirit that fosters business success.

6. Create a relaxation zone.

Be it a lounge room, game room, or outdoor terrace, designate a physical space where employees can relax and let their guard down a little. Unlike a boardroom, this kind of space helps set a tone where people can feel more comfortable asking questions and expressing their opinions.

7. Simplify communication by integrating mobile technologies.

These days, almost everyone has a smartphone or tablet. Take advantage of these devices to enable your team to maintain contact while they’re out in the field.

Field data collection apps like Coral Collect allow real-time data collection. This technology makes it easy for employees to communicate important information in a timely manner and promotes collaborative work at all levels of the company.

Communicate. Collaborate. Succeed.

When communication is strong, everyone thrives, as does your bottom line. Give these suggestions a try and see what a difference they make. To get started with Coral Collect, visit the signup page now.

Why is Innovation Important in Business and How to Encourage it

The key to business success is being able to come up with new ideas to optimize operations as well as product and service developments.
Innovation in areas such as data collection and processing makes it possible to increase the productivity and profitability of companies, to maximize their ROI, and to allow them to access new markets.

In the context of global competition and technological progress, the need to innovate is greater than ever.

Innovation does not necessarily refer to major changes or disruptive technologies that turn the world upside down. It can simply mean small improvements in any area of ​​your business.

What is innovation and how to implement it?

Innovation means bringing something new to your business. It could be:

  • Improving or replacing processes to increase efficiency and productivity.
  • Developing new and improved products and services to meet consumer demands or needs.
  • Adding value to existing products and services to differentiate your company from its competitors.

How to encourage innovation in your business?

There are several resources that you can use to generate innovations for your business. All employees can participate in or support the process of coming up with new innovations for the company they work in.

  • For this to happen, you need to make sure that there are always easy ways for employees to provide ideas. Suggestion boxes or brainstorming meetings are all good ways to achieve this.
  • Create a favorable atmosphere in which people can express their ideas freely.
  • Encourage informed risk taking and experimentation.
  • Emphasize that people at all levels of the business share responsibility for innovation, so that everyone feels involved in the advancement of the business.
  • Reward innovation and celebrate success.

What can innovation do for your business?

There are many ways in which innovation can help your business stand out from the competition. The following are some of the primary ways in which innovation can help you.

1. Help you stay connected to your customers

Innovation around your products and services involves listening to your customers. If you don’t listen to them and ask them relevant questions, you won’t be able to identify and meet their real needs. Being able to change and adapt the ways in which you serve your customers will help keep them engaged.

2. Solve your problems

Innovation can help you to solve problems.

When businesses are not doing well, the answer is not to wait for things to change on their own.

You need to understand and analyze what needs to be changed and then implement innovations to achieve it.

Innovation can also allow you to anticipate and prepare for potential problems or unforeseen events.

3. Innovation can make your business more efficient

Innovation enables your business to optimize management and business processes to run more efficiently.

Improving your processes through innovation will improve your productivity and competitiveness, which in turn will have an impact on your profitability.

4. Find your own business path

Innovation is not about copying your competition. Rather, it’s about producing and delivering something that your competition cannot compete with. The Unique Selling Proposition (USP) sets your business apart from others.

5. Respond effectively to unforeseen events

Being innovative means being prepared to think and act differently. It is also important to anticipate and resolve challenges and respond to unforeseen events and external problems by quickly and efficiently implementing creative and innovative solutions.

6. Take advantage of technology

Advances in digitization have made it easier to connect and share information between multiple digital devices.

Innovations in the world of science and technology allow us to accomplish more than we could ever have dreamed of years ago. Innovative entrepreneurs use the Internet of Things to grow their businesses. Mobile devices, cloud computing, social media, and software application development are powerful tools for improving business engagement, competitiveness and growth.

Conclusion

Change can be scary. Don’t let your fear hold you back.

Innovation will help you save time, optimize your resources, and give you a competitive edge in the market. Innovation means learning and growing at the same time.

One way in which you can innovate right now is by optimizing and streamlining your data collection in the field by using the Coral Collect app for free.

Coral Collect comes with the following features out of the box:

  • Digital form creation with its easy-to-use online form builder
  • An interface to fill out forms in the field
  • An intuitive dashboard interface to visualize and export data

Check out the Coral Collect intro video.

You can also find out more about Coral Collect by contacting the Coral team.

5 ways to increase the productivity of your business

How can your business accomplish more with its current staff?
By optimizing the resources you already have and incorporating new systems that help you get more tasks accomplished in less time, you can substantially boost the productivity of your business – and greater productivity leads to greater profit.

Here are five productivity tips to help you run a more profitable business.

1. Automate your systems

How much time do you and your staff spend managing company information? For example, are you still using manual data collection methods? Imagine if you could instead use all of those hours to set your company apart from your competition and drive your profits up.

Field data collection software and similar automation systems help buy you that time. By migrating to a digital system, you take an essential step towards improving your operating efficiency. Plus, you and your team will be able to spend more time using your unique skill sets to do the jobs you were hired to do, instead of performing tedious tasks that can easily be handled without human resources, which promotes company morale.

2. Be flexible

Creating a happy workplace is good for business. In fact, a study conducted by Harvard University/MIT found that happy employees are absent less often, get sick less often, and are nine times as loyal, 31% more productive, and 55% more creative – all of which leads to greater productivity.

Now, more than ever, employees value their freedom. Offering flexible working hours, remote work options, and more vacation time are three ways you can demonstrate your interest in their happiness while improve efficiency.

3. Use project management software

Project management software systems enable you to monitor employee files and workloads.  They also facilitate communication, making it easier for you to connect with team members regularly and effectively so that you can stay on top of projects, individual tasks, and long-term goals.

Of course, that’s not to suggest that you should never meet in person. Even with an active project management software system in place, you’ll want to bring your team together a couple of times a week to discuss tasks and challenges and find effective solutions in the event unforeseen circumstances arise.

4. Support employee growth

Your employees are your most valuable asset. Treat them as such and they will each contribute to the success of your business in their own unique ways. Neglect them, however, and the opposite will be true.

As human beings, we tend to be far more productive when we are truly engaged in what we are doing. How can you get your employees to engage more? By investing your company’s time and resources in their personal and professional development.

When you give your staff the tools to grow and succeed professionally, you demonstrate through your actions that they are an important part of your organization. This makes them feel more valued, which is key to employee retention.

5. Provide an uplifting work environment

Nothing kills creativity and motivation quite like a soulless office. Look around your workspace. Is it dull, dark, and uninspiring? If so, it’s probably time for a facelift.

Look for ways to make it bright, airy, colorful and cheerful. Inject some personality into your space. You’ll be amazed at the influence a happy work environment can have on employee morale, and ultimately, productivity and profitability.

What steps will you take to increase productivity?

Implementing workflow software, taking steps to improve morale, and offering employee development initiatives are just a few ways that you can create a happier team that’s ready to embrace any project of any size with enthusiasm and engagement.

If you’re interested in implementing a process automation system to support data collection operations in the field, reach out to Coral. We’re here to help.

5 steps you can take to improve your data security today

In today’s digital world, data rules. No matter what data collection tools your organization is using to gather data, you need to protect what you collect. Each and every day, your organization gathers, manages, and shares large quantities of data. From technical and commercial business information to customer contact details and banking specifics, data is fundamental to your business. In light of this, data security needs to be a top priority.

One data security breach is enough to wreak havoc in the form of fraud, identity theft, the disclosure of trade secrets, and more. Collateral damage aside, think about the costly and time-consuming task of replacing data. Worse yet, consider the fact that your data may in fact be irreplaceable.

And what about legal costs? It’s common knowledge that security breaches often lead to lawsuits. Last but not least, lose your customers’ data and you’re sure to lose their trust.

The bottom line is this: compromise your data and you compromise the survival of your business. With this in mind, here are some security mechanisms and procedures you can implement to better protect your business data and that of your valued customers.

1. Prevent unauthorized access to your data.

Cyber bullies are constantly finding new ways to outsmart firewalls, passwords, antivirus software, and other security measures. That said, it’s not just hackers you have to worry about. Your employees are human, and human negligence poses as much of a threat to your data security as do hackers.

To help prevent unauthorized access to your corporate applications and/or data and  protect your business against physical and cyber threats:

  • Encrypt your data. This is the most effective way to prevent unauthorized users from accessing information stored within your network.
  • Make sure you update your company software regularly.
  • Protect all company devices with passwords and change passwords regularly.
  • If an employee leaves, change the passwords to all applications they had access to immediately. (e.g. CRM, messaging, software, and database passwords.)
  • Always use two-factor authentication to validate authorized users during login.
  • Implement role-based access controls (RBAC). RBAC allows you to determine who can access what type of data and information based on their specific role. Essentially, you can limit employee access to only the information required for them to perform their duties effectively.

2. Identify data security threats.

To avoid having to deal with damage control tomorrow, identify your security threats today. Here are some steps you can take to assess any defects and/or vulnerabilities in your data security system:

  • Carry out a risk assessment. This will help you understand what your data security system looks like from an attacker’s perspective.
  • Undertake a vulnerability assessment to uncover any security weaknesses in your information system.
  • Conduct a safety assessment.

3. Protect your data.

As obvious as this may seem, not all organizations take sufficient measures to protect their data. If your computer system fails, your data could be damaged or lost. If your company is hacked, your data could be held at ransom by cyber criminals. To protect your data against either of these possibilities:

  • Make sure you backup your company data externally – either on the cloud or on a physical back-up drive. This is the only way you’ll be able to recover losses in the event your system fails or undergoes an attack.
  • Backup your important data and information regularly – ideally every 24 hours; once per week at the very least.

4. Use spam filters.

If one employee accidentally opens a fraudulent email, your entire network could be compromised. Spam filters help protect your employees and networks against viruses that could infiltrate your company via spam and phishing emails.

5. Educate your staff.

As mentioned above, employee negligence poses as much of a threat to your data security as do cyber attackers. Training staff around password management, deceptive emails, suspicious online activities, and best cybersecurity practices, reinforces their responsibilities around network access. This, in turn, helps minimize negligence.

At Coral, we’re in the business of helping businesses collect, save, and share company data with ease. We believe in the value of data and hope you’ll consider implementing some of the data security recommendations shared here. Your business and your customers depend on it.

How to reduce your administrative costs with a field data collection application?

Individually, the administrative costs associated with the use of paper in data management are quite low. On the other hand, if we accumulate them and take into account their impact on productivity, they can become quite substantial.

To increase your profits, you should try to reduce your administrative costs instead of reducing operational expenses.

Today we are going to talk about how to reduce your administrative costs in the day-to-day activities of collecting data in the field. Read on to find out more.

How to reduce your administrative costs with digital forms

As digital technology becomes increasingly ubiquitous, many organizations still use paper forms. However, the advantages of the switch to digital far exceed those of paper. Here are some of the advantages of using digital solutions for data collection in the field:

No more printing and storage costs

Digital form = no paper – so no more printing and paper storage.

Eliminate wasted resources

Field teams fill out paper forms and hand these documents back to the office for manual processing and analysis. This costs your business time and can lead to delays.

Eliminate Manual Data Entry

A digital forms management solution can help you entirely remove the manual data entry process from your information capture process.

Standardize data capture

With digital forms, you can ensure that all forms used in your business are completed the way you want them to be. This will facilitate analysis and storage. When you standardize the data capture process, you automatically improve efficiency and can ensure that the information provided is correct. The use of paper forms makes it difficult to standardize the data collection and entry process. Lack of standardization in data collection complicates the process of entering data into the system and requires time-consuming manual intervention.

Improve data accuracy

You can customize exactly how you want users to interact with your forms to ensure the reliability of the data entered.

Save time

You can directly extract the data you have collected to your databases and save time by using using the Coral Collect app.

Conclusion

Paper forms are cumbersome, cost money to store and print, and can easily be lost or damaged. Paper forms can also be filled out incorrectly, and incorrect data can slow down the project by blocking your workflow and affecting your productivity levels.

Whether you are a small, medium-sized or large business, if your current forms management practices are outdated, inefficient, or expensive, you are missing out on the opportunity to grow your business and maximize productivity by going digital.

With Coral Collect, you can easily:

  • Easily create digital forms with the Coral Collect online form builder.
  • Fill out forms in the field with the Coral Collect mobile form builder.
  • View and export data on the intuitive Coral Collect dashboard.

To find out more about Coral Collect, feel free to contact one of our support staff or watch our intro video here.

To maximize your profits by saving time and avoiding unnecessary errors, sign up for Coral Collect now by heading over to our sign-up page.

How to convert paper forms to a digital forms for free

Reducing, reusing and recycling paper in the office is a factor that all companies today, regardless of their size, should take into consideration. The concept and concerns around environmental protection affect everyone. Both companies as well as individuals are actively looking for alternatives to minimize their environmental impact.
Today, we have easy access to digital solutions which, in addition to improving the efficiency of our work processes, are also environmentally friendly.
Producing one ton of paper requires cutting down 17 trees. By using digital forms, you will reduce your paper consumption and optimize your data collection operations in the field at the same time.

But there are also other benefits to going digital. Read on to find out more.

Reasons to go digital for data collection

Here are the main reasons to use digital forms instead of paper for your data collection operations:

  • They will save you time
  • You will become more efficient
  • You will be more competitive
  • Data collected from digital forms can be organized easily based on different variables such as city, customer name, address or other important information
  • It is easy to search and sort your information by variable or category
  • Digital data can be synchronized, and users can access it in real time

Features of digital forms vs paper forms

By converting your paper forms to digital, you will have access to a wide variety of interesting features, which are only available with digital tools. Some of these features include:

  • Live location sharing
  • Taking photos include with your data
  • Automated calculations
  • Automatic completion of fields
  • Improved data quality

What are digital forms?

A digital form is an electronic version of a paper form. When you use paper forms, you collect the data in the field, then go back to the office and manually enter the data into a database by typing it manually. With digital forms, on the other hand, you avoid the long, tedious and error-prone data transcription phase.

Digital forms can replicate all the useful elements of a paper form, such as:

  • Text input
  • Hand-drawing of sketches
  • Filling in of checkboxes
  • Adding signatures

Digital forms can be completed faster, and they are more accurate because you can implement a system to automatically copy information from the field into a database.

How to convert paper forms to digital forms

With Coral Collect – the world’s most fully-featured field data collection app – you can convert your data collected with paper forms into digital forms and then share it with field teams easily. Here is how to do it:

Step 1:

Register with Coral Collect through our registration page.

Step 2:

Replicate your digital form in the form section with our easy-to-use drag and drop form builder.

Step 3:

Invite your team members through their email addresses.

Step 4:

Give the required permissions to your teams.

Step 5:

Download the Coral Collect mobile app.

Now everyone on your team now completes your digital forms easily.

Are you ready to make the switch to digital? Sign up now for free!

To find out more about Coral Collect, feel free to check out our video intro here .You can also head over to the Coral Collect signup page to find out more about what Coral Collect can do for you and your business.